General Takaful

National Occupational Standards for General Takaful

Approved in 2009, these National Occupational Standards (NOS) include units focusing on settling straightforward and complex Takaful claims, evaluating Takaful products and services, and reviewing underwriting decisions to accept Takaful business.

Background information

These National Occupational Standards are aimed at individuals working in an insurance environment supporting Islamic Finance products and services.

They mirror Standards for General Insurance developed for roles in a conventional insurance environment. As such, they contain competence requirements for people working in insurance claims, intermediation and underwriting, and cover straightforward and complex business.

Those for claims deal with assessing, investigating and settling insurance claims, including claims for insured and uninsured losses. Those for intermediation cover new business, renewals and mid-term amendments, and those for underwriting cover underwriting risks, processing documentation and processing renewals and alterations.


The National Occupational Standards

The project to develop these National Occupational Standards was launched in July 2008, and they were approved for publication by the qualification regulators in September 2009.

The National Occupational Standards for General Takaful can be downloaded below.

The units can also be downloaded individually from the NOS Directory, at

Further information

For further information about these NOS, please contact the NOS team by emailing [email protected] or by calling 0845 618 2379.

Your feedback

We welcome feedback on the National Occupational Standards which we have produced. If you would like to comment on the NOS for General Takaful, please complete and return the feedback form (which can be downloaded below) to [email protected].




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