General Insurance

National Occupational Standards for General Insurance

Approved in 2009, these National Occupational Standards include units focusing on evaluating insurance products and services, dealing with claims for insured and uninsured losses, and underwriting new risks and policy alterations.


Background information

These National Occupational Standards for General Insurance supersede the three suites entitled ‘Insurance Claims', ‘Insurance Intermediation' and ‘Insurance Underwriting' which had previously been approved in 2006.

This updated suite details the competence requirements for people working in insurance claims, intermediation and underwriting, incorporating both straightforward and complex business.

The Standards for claims deal with, assessing, investigating and settling insurance claims, including claims for insured and uninsured losses. Those for intermediation cover new business, renewals and mid-term amendments, and those for underwriting cover underwriting risks, processing documents and processing renewals and alterations.


The National Occupational Standards

The project to develop these National Occupational Standards was launched in July 2008, and they were approved for publication by the qualification regulators in September 2009.

This work formed part of an extensive review of the suites of National Occupational Standards under Retail Financial Services, as part of an ongoing programme to ensure that they remain up-to-date and fit for purpose.

The previous National Occupational Standards had been last reviewed in 2005, and the new versions feature expanded coverage.

The National Occupational Standards for General Insurance can be downloaded below.

The units can also be downloaded individually from the NOS Directory, at


Further information

For further information about these NOS, please contact the NOS team by emailing [email protected] or by calling 0845 618 2379.


Your feedback

We welcome feedback on the National Occupational Standards which we have produced. If you would like to comment on the NOS for General Insurance, please complete and return the feedback form (which can be downloaded below) to [email protected].





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