Financial Services Core Competences

National Occupational Standards for Financial Services Core Competences

These National Occupational Standards consist of four units focusing on personal development to improve and maintain workplace competence, planning and organising work, developing productive working relationships, and ensuring compliance with regulation, in a financial services environment.


Background information

These National Occupational Standards for Financial Services Core Competences supersede the version which had previously been approved in 2006.

This updated suite covers the competence requirements considered to be essential for anybody working in the financial services environment, including aspects of self development, organisation of own work, working relationships and compliance with financial services regulation.


The National Occupational Standards

The project to develop these National Occupational Standards was launched in July 2008, and they were approved for publication by the qualification regulators in September 2009.

This work formed part of an extensive review of the suites of National Occupational Standards under Retail Financial Services, as part of an ongoing programme to ensure that they remain up-to-date and fit for purpose.

The previous National Occupational Standards had been last reviewed in 2005, and the new versions feature expanded coverage.

The National Occupational Standards for Financial Services Core Competences can be downloaded below.



The units can also be downloaded individually from the NOS Directory, at


Further information

For further information about these NOS, please contact the NOS team by emailing [email protected] or by calling 0845 618 2379.


Your feedback

We welcome feedback on the National Occupational Standards which we have produced. If you would like to comment on the NOS for Financial Services Core Competences, please complete and return the feedback form (which can be downloaded below) to [email protected].  






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