Customer Payments for Financial Products & Services

National Occupational Standards for Customer Payments for Financial Products & Services

Approved in 2009, these National Occupational Standards include units focusing on processing customers' financial transactions, operating credit control procedures and operating payment by instalments.

 

Background information

These National Occupational Standards for Customer Payments for Financial Products & Services supersede the suite entitled ‘Financial Services Customer Payments', which had previously been approved in 2006.

This updated version details the competence requirements for people whose work involves them in receiving and making payments from customers for financial products and services.

 

The National Occupational Standards

The project to develop these National Occupational Standards was launched in July 2008, and they were approved for publication by the qualification regulators in September 2009.

This work formed part of an extensive review of the suites of National Occupational Standards under Retail Financial Services, as part of an ongoing programme to ensure that they remain up-to-date and fit for purpose.

The previous National Occupational Standards had been last reviewed in 2005, and the new versions feature expanded coverage.

The National Occupational Standards for Customer Payments for Financial Products & Services can be downloaded below.

The units can also be downloaded individually from the NOS Directory, at http://ukstandards.org.uk/Find_Occupational_Standards.aspx?NosFindID=4&SuiteID=2084.

 

Further information

For further information about these NOS, please contact the NOS team by emailing [email protected] or by calling 0845 618 2379.

 

Your feedback

We welcome feedback on the National Occupational Standards which we have produced. If you would like to comment on the NOS for Customer Payments for Financial Products & Services, please complete and return the feedback form (which can be downloaded below) to [email protected].

 

 


Shortcuts


Contact
PrintPrint

Tel : 020 7367 9542

Copyright FSP 2011 | 51 Gresham Street London EC2V 7HQ