National Occupational Standards (NOS)
National Occupational Standards
Administration for Mortgage and / or Financial Planning Intermediaries
Bank and Building Society Accounts
Compliance & Anti-Money Laundering
Customer Payments for Financial Products & Services
Financial Services Core Competences
Financial Services Customer Care
Financial Services Sales Process
Investment Strategy & Management
Administration of Local Revenues & Benefits
Providing Financial Advice & Financial Planning
Risk Management for the Financial Sector
Training & Competence Schemes for the Financial Sector
Bank and Building Society Accounts
National Occupational Standards for Bank and Building Society Accounts
Approved in 2009, these National Occupational Standards include units focusing on setting up bank or building society accounts for customers, managing branch counter services and processing the transfer of foreign currency.
Background information
These National Occupational Standards for Bank and Building Society Accounts supersede the suite entitled ‘Bank Accounts', which had previously been approved in 2006.
This updated version details the competence requirements for people working in banks or building societies, or in a call centre or remote financial services site. It covers the requirements for creating and maintaining customer accounts, operating currency tills and counter services.
The National Occupational Standards
The project to develop these National Occupational Standards was launched in July 2008, and they were approved for publication by the qualification regulators in September 2009.
This work formed part of an extensive review of the suites of National Occupational Standards under Retail Financial Services, as part of an ongoing programme to ensure that they remain up-to-date and fit for purpose.
The previous National Occupational Standards had been last reviewed in 2005, and the new versions feature expanded coverage.
The National Occupational Standards for Bank and Building Society Accounts can be downloaded below.
The units can also be downloaded individually from the NOS Directory, at http://ukstandards.org.uk/Find_Occupational_Standards.aspx?SuiteID=2073&NosFindID=4.
Further information
For further information about these NOS, please contact the NOS team by emailing [email protected] or by calling 0845 618 2379.
Your feedback
We welcome feedback on the National Occupational Standards which we have produced. If you would like to comment on the NOS for Bank and Building Society Accounts, please complete and return the feedback form (which can be downloaded below) to [email protected].
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