Bank and Building Society Accounts

National Occupational Standards for Bank and Building Society Accounts

Approved in 2009, these National Occupational Standards include units focusing on setting up bank or building society accounts for customers, managing branch counter services and processing the transfer of foreign currency.


Background information

These National Occupational Standards for Bank and Building Society Accounts supersede the suite entitled ‘Bank Accounts', which had previously been approved in 2006.

This updated version details the competence requirements for people working in banks or building societies, or in a call centre or remote financial services site. It covers the requirements for creating and maintaining customer accounts, operating currency tills and counter services.


The National Occupational Standards

The project to develop these National Occupational Standards was launched in July 2008, and they were approved for publication by the qualification regulators in September 2009.

This work formed part of an extensive review of the suites of National Occupational Standards under Retail Financial Services, as part of an ongoing programme to ensure that they remain up-to-date and fit for purpose.

The previous National Occupational Standards had been last reviewed in 2005, and the new versions feature expanded coverage.

The National Occupational Standards for Bank and Building Society Accounts can be downloaded below.

The units can also be downloaded individually from the NOS Directory, at


Further information

For further information about these NOS, please contact the NOS team by emailing [email protected] or by calling 0845 618 2379.


Your feedback

We welcome feedback on the National Occupational Standards which we have produced. If you would like to comment on the NOS for Bank and Building Society Accounts, please complete and return the feedback form (which can be downloaded below) to [email protected].




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